The Factory Outlet East Africa offers a free delivery service to all cities and major towns in Kenya.
We also deliver to all capital cities, select cities and major towns across the East African region.
Where feasible, we deliver your order to your doorstep, otherwise orders are delivered to the assigned courier’s collection point that is nearest to your location.
Delivery time is based on the time taken to collect and ship your order from the Vendor’s location to your location.
This may be affected by several factors beyond our control which include but are not limited to bad weather, flight delays, political unrest among others.
Your order is dispatched at your own risk, but special care is taken to protect fragile objects.
Items are considered to be delivered once the assigned courier notifies us of a successful delivery and acknowledgment is issued or signed by you.
In the unlikely event that we are completely unable to deliver, your order will be cancelled and a refund issued through the same means that the payment was made within seven days.
However, you are entitled to return most items which have any external defects; just notify us before the courier leaves your premises.
Once the courier confirms successful delivery, we shall not be liable for any claims including but not limited to damages and scratches.
You are also entitled to return any item which is found dead on arrival or if there is a manufacturing defect detected and communicated to us within 2 days from the delivery date, we shall replace the item within 14 working days from the date of manufacturing defect being informed to us or the DOA date without any additional charges
Delivery/shipping fees includes handling, packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment and the delivery location. We advise you to group your items in one order.
In cases where we cannot ship two distinct items ordered together, they shall be shipped separately and shipping fees will apply to each of shipment.