Frequently Asked Questions

How Long Does Delivery Take?

Our Goal Is To Deliver Your Order Within The Shortest Time Possible. All Orders Are Delivered Or Dispatched Via Local Couriers On The Same Date They Are Received In Nairobi.

Products Uploaded On This Site

Most Products Uploaded On This Site Are Shipped From Our Suppliers On Tuesdays And Received In Nairobi On Saturdays. In Some Cases, We Are Able To Offer Next-Day Delivery Or Even Same-Day Delivery Within Nairobi For Locally Stocked Goods.

Global Sourcing

All Our Quotations Include An Estimated Delivery Date Based On The Following Three Factors:

  1. Origin Of Your Ordered Goods
  2. Your Selected Mode Of Shipping
  3. Time Taken To Clear At Customs
  4. Time Taken To Deliver To Your Location

Online Shopping

All Our Quotations Include An Estimated Delivery Date Based On The Following Three Factors:

  1. Time Taken By The Merchant To Deliver To Our Consolidation Locations
  2. Your Selected Mode Of Shipping
  3. Time Taken To Clear At Customs
  4. Time Taken To Deliver To Your Location

We Offer A Seamless, Hustle-Free Service Where You’re Kept Updated From The Date You Place Your Order To The Time You Receive And Unpack It To Confirm The Contents.

 

Do You Source Automotive Spare Parts?

Yes. Over the years, we have built and maintained strong working relationships with some of the leading automotive spare parts dealers around the world, particularly in the United Arab Emirates; we source most spare parts from/through these highly experienced dealers. 

Armed with a chassis number or part-numbers for wholesale customers (plus any other clarification that may be requested by the dealers), we are able to cost-effectively source both original equipment manufacturer (OEM) and aftermarket spare parts for the following vehicle makes:

  1. Aston Martin, Audi
  2. Bentley
  3. Chevrolet, Chrysler
  4. BMW
  5. Ferrari, Ford
  6. GMC
  7. Hino, Hyundai
  8. Infiniti, Isuzu
  9. Jaguar, Jeep
  10. Kia Motors
  11. Lamborghini, Land Rover, Lexus
  12. Maserati, Mazda, Mclaren, Mercedes-Benz, Mini, Mitsubishi
  13. Nissan
  14. Porsche
  15. Range Rover, Renault, Rolls Royce
  16. Subaru, Suzuki
  17. Toyota
  18. Volkswagen

To minimize complications in our retail sales and avoid incompatibility issues, we exclusively source brand new parts against chassis numbers. Our suppliers stock a comprehensive range of parts for most American, Asian and European vehicles.

What Happens If Your Suppliers Don’t Have The Products I Ordered On This Site In Stock?

In The Highly Unlikely Event That Our Suppliers Run Out Of The Ordered Goods Between The Time We Confirm Your Order And The Time They Receive Payment, The Factory Outlet East Africa Reserves The Right To Cancel The Order And Issue A Full Refund To You.  In Some Cases, We May Suggest Alternatives/Similar Products.

How Can I Contact The Factory Outlet East Africa?

We Are Here Exclusively To Serve You Daily From 9:00 AM – 9:00 PM Via Email Or WhatsApp. Simply Click Here And Follow The Simple Steps And You Will Be Responded To Within The Shortest Time Possible.

 

How Can I Track My Order?

You Can Contact Us Or Click Here To Track Your Order Using The Order Number That Was Emailed To You When You Placed The Order.

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